When considering in-patient long-term care, assisted living, or a nursing home it can be overwhelming when they ask you if you have any questions. It is important to make sure after a tour or a meeting with a potential healthcare provider that you know the questions to ask that will help you make your decision easier.
First, it is important to talk not only to members of the facility’s administration, but also attempt to talk to residents, activity staff, Certified Nursing Assistants (CNAs), and Registered Nurses (RNs). They will give you more candid information. If you get the chance to talk with a resident, ask them questions about their experience, their quality of life and their opinions on the facility. Ask activity staff what they do to keep residents interested and active, as well as what kinds of activities they offer. CNAs and RNs can give you information on how they work to improve resident quality of life, and how they attempt to prevent falls, bed sores and other incidents.
It is also important to ask about their staff, what their turnover rate is, if there have been any serious incidents relating to neglect or abuse, and what kind of services they offer in terms of memory care, therapy, etc. There are also a number of organizations that review the quality of care given by facilities. Ask if the facility has received any recognition, such as the Pinnacle Quality Insight Award (PQIA).
Most facilities undergo a yearly inspection supported by Medicare and Medicaid in which they document the facilities deficiencies and shortcomings. It is typical for facilities to have faults but nothing should fall over the average. Ask to see their most recent survey.
If you would like to tour any Vetras facility, or have questions contact us.